Regulamin sklepu

§ 1 Definitions

Regulations - these Regulations, defining the principles for the conclusion of distance sales agreements through the Internet Store, the principles for the execution of these agreements, the rights and obligations of the parties to the Distance Sales Agreement and the principles of the complaint procedure. As far as services provided electronically are concerned, the Regulations are respectively the rules and regulations referred to in Article 8 of the Electronic Services Act.
Customer - a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, who concludes a Distance Sales Contract with the Seller.
Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.
Individual Entrepreneur - a natural person who enters into a Distance Sales Agreement directly related to his/her business activity, when the content of this agreement shows that it does not have a professional character for this person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Entrepreneur - a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activities in its own name.
Vendor:

Cosplay Craft Marcjan Waselina,
tel. (0048) 574387508,
kontakt@cosplaycraft.pl,
NIP PL5941607926,
REGON 384225968.
Address of the Seller's registered office:

Strzelecka 15,
66-510 Bobrówko.
Online Store - an Internet service operated by the Seller, available at the following electronic addresses: https://cosplaycraft.de, through which the Customer can obtain information about the Goods and their availability and purchase the Goods or order the provision of services.
Distance sales contract - a contract for the sale of Goods/ contract for the provision of Digital Service or Digital Content (if applicable), concluded through the Online Store.
Goods - a movable thing that the Customer can purchase from the Online Store.
Digital service - a service that allows the Consumer to:
1. Production, processing, storage or access to data in digital form;
2. Shared use of digital data that has been uploaded or created by the Consumer or other users of this service;
3. other forms of interaction through data.
Digital content - data produced and delivered in digital form.
Privacy and Cookies Policy of the Online Store - a document detailing the rules of personal data processing and the use of cookies. The privacy and cookies policy is Appendix 3 to the Terms and Conditions and is available at https://cosplaycraft.de/en/privacy-and-cookie-notice.html.
Durable medium - means a material or tool that allows the Customer or the Seller to store information addressed personally to the Customer, in a manner that allows access to the information in the future for a period of time appropriate to the purposes for which the information is used and that allows the reproduction of the stored information in an unchanged form, in particular, electronic mail.
Electronic order form - the electronic ordering procedure made available by the Seller to the Buyer.
Electronic Return Form - an electronic procedure for making returns made available by the Seller to the Buyer; available at https://cosplaycraft.de/returns-open.php.
Electronic Complaint Form - an electronic complaint procedure made available by the Seller to the Buyer; available at https://cosplaycraft.de/rma-open.php.
Sending an order - approval of an order by clicking on the "Order and pay" button by the Customer, treated as submission by the Customer of a binding declaration of intent to conclude a Distance Sales Agreement with the Seller.
Account - a set of data stored in the Online Store and in the Seller's ICT system concerning a given Customer and the orders placed by him and the distance Sales Agreements concluded by him, using which the Customer may place orders, and in due time - cancel or edit them and conclude Distance Sales Agreements.
Opinion of the order service or opinion of individual Goods - subjective statements and ratings awarded in the form of stars from 1 to 5.
Subscription order - an order created automatically within the Subscription.
Subscription - an electronic service that allows the automatic creation of Subscription Orders of specific Goods, according to the recurrence selected by the Customer, without the need to place separate orders until the termination of the Subscription.
Recurring payments - are payments handled by the IdoPay payment service provided by the Operator and executed automatically, in specific cycles, used to pay for Subscription Orders based on the consent that was given by the Buyer at the start of the Subscription (standing order of the Cardholder).
Operator - IdoPayments sp. z o.o. with its registered seat at 30 Piastów Avenue, 71-064 Szczecin, entered in the register of entrepreneurs kept by the District Court of Szczecin-Centrum in Szczecin, XIII Economic Department of the National Court Register under the number 0000859711, NIP: 8522666251, REGON: 387039893, with share capital: PLN 800,000.00. Delivery address: 30 Piastów Avenue, 71-064 Szczecin, also referred to as: "IdoPayments" which is a national payment institution within the meaning of Article 2 item 16 of the Payment Services Act of August 19, 2011 (Journal of Laws of 2020, item 794, as amended)[hereinafter: "PSA"].
Card - a payment card issued under the Visa or International or Mastercard International systems, authorized by the regulations of these systems to carry out transactions without physical presence.

§ 2 General provisions

Types and scope of services provided electronically:
1. concluding Online Sales Agreements - with respect to Goods sold in the Online Store,
2. Rules for registration and use of an Account within the Online Store,
3. Adding reviews, comments and ratings - Customers can add an opinion or comment to their order,
4. sending e-mails in which the Seller confirms receipt of the order, receipt of payment, if any, acceptance of the order for processing.
The use of the Online Store is possible provided that the computer system used by the Customer meets the following minimum technical requirements:
1. Web browsers in the current version e.g.:
  - Firefox
  - Chrome
  - Microsoft Edge
2. Any program from viewing PDF files.
The contents posted on the pages of the Online Store, including descriptions of the Goods and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller shall make these Terms and Conditions, together with the Attachments, available through a link located on the home page before, during and after the conclusion of the Distance Sales Contract. The Buyer may download it and make a printout.
In order to ensure the security of the transmission of messages and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the degree of security of the services provided, in particular, measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

§ 3 Orders

Placing an order in the Online Store can be done through an Account or choose the option to purchase without registration, in which case an internal account is created, on the basis of which the Customer can create an Account. The internal account is maintained until the data is deleted from the system or the Account is blocked.
The purchase is made by completing the Electronic Order Form available on the pages of the Online Store. The selection of the ordered Goods is made by adding them to the shopping cart. The Electronic Order Form specifies, among other things, which Goods, at what price and in what quantities the Customer wishes to order to the location indicated by him. The Customer takes the appropriate technical steps based on the messages displayed.
After the Customer has provided all necessary data, a summary of the order placed will be displayed. The order summary will contain information regarding: data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods, including delivery and other costs if any, the selected method of payment, the selected method of delivery, the time and cost of delivery.
If the subject of the contract is the delivery of Digital Content or Digital Services that are not stored on a tangible medium or services provided electronically or remotely - the Consumer in the additional checkbox required to place an order and located on the Electronic Order Form gives the following consent: "I consent to the delivery of digital content that is not stored on a tangible medium or to the commencement of the service before the expiration of 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract". The seller will confirm receipt of the above consent by email.
In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, to accept the content of the Terms and Conditions, to send the order by pressing the "Order and pay" button.
1. The Customer's sending of the Electronic Order Form constitutes a binding declaration of intent to conclude a Distance Sales Agreement, in accordance with the content of these Regulations.
2. A contract of sale at a distance is considered to be concluded at the moment when the Seller accepts the Electronic Order Form, which is confirmed by displaying to the Buyer a message confirming the acceptance of the order and providing the order number.
3. After concluding the Contract of Sale at a distance, the Client receives, in the form of an e-mail, a confirmation of the placed order, which includes: confirmation of acceptance of the order and final confirmation of all the essential elements of the Order and the general terms and conditions of the concluded Contract of Sale at a distance (Regulations of the Internet Shop with Attachments No. 1 and 2), data of the Seller, the Seller's responsibility for the quality of performance, about the services provided by the Seller after the sale and about the method and effects of withdrawal from the contract. An instruction on the manner and consequences of withdrawal from the contract is included in Appendix No. 1.
4. Until the Seller begins processing the order:
  1. The customer can change his order using the technical solution available on the Electronic Order Form page and going through the entire order path again. The order is changed by placing a new order, which takes the place of the previously placed order. Alternatively, the payment made by the customer is credited to the new order, and in case of overpayment it is returned to the bank account from which the payment was made.
  2. The customer can cancel his order by selecting the "cancel order" option available on the Electronic Order Form page.
5. If the Customer cancels the order, the Seller will refund the received payment within 3 working days. Refund of payment will be made using the same method of payment used by the Customer.
6. The execution time of the Order is from 1 to 10 working days counting from the date of the agreement.

§ 4 Payment

The online store offers the option of prepaid, cash on delivery (with payment on account after delivery). Deferred payment option is possible in situations individually agreed with the Seller.
Payment for goods can be made by the method selected at the time of ordering on the Electronic Order Form.
Current prepaid payment methods available on the Online Store are available at https://cosplaycraft.de/en/payments.html.
A voucher is a means of payment that can be purchased on the store's website:
1. It can only be paid by prepayment.
2. The voucher contains a unique (unrepeatable) code.
3. It is not possible to receive a VAT invoice for the purchase of a voucher, because a voucher is a document that entitles its holder to purchase goods in our store without cash within 12 months from the date of issue of the voucher in the amount for which it was issued. An invoice or VAT invoice is issued when the voucher is used for the purchase of goods in the store by the holder.
4. It is delivered electronically in a PDF file via email and is intended for self-printing.
5. After purchase, the voucher will be generated within 3 business days counting from the time the order was paid for, taking into account that the store's business hours are between 8:00 am and 4:00 pm.
6. You can use the voucher by selecting the appropriate payment method when placing an order at the "Delivery and payment" stage, entering the voucher number in the designated field.
7. The gift certificate is indivisible and one-time use. It can only be used in full.
8. If the total in the shopping cart is less than the value of the voucher, the unused portion of the voucher will be forfeited.
9. If the total in the shopping cart is higher than the value of the voucher, pay the difference by prepayment or cash on delivery.
10. The voucher is not exchangeable for cash and is not refundable. It is treated similarly to a digital product.
11. The voucher has an expiration date, after which the store may not be able to reactivate it.

§ 5 Delivery

On the Electronic Order Form, the customer selects the method of delivery by marking the choice made.
In the event that the Goods are not collected by the Customer, resulting in the return of the Goods to the Seller - the Seller may withdraw from the contract of sale, after calling the Customer in an e-mail given in the purchase process to perform the contract. Withdrawal from the contract is made by submitting a statement to the Customer in the form of an e-mail message.
In the situation indicated in item 2, the Seller shall immediately return to the Customer the payment received for the Goods purchased by the Customer.
The currently available delivery methods on the Online Store are available at https://cosplaycraft.de/en/delivery.html.

§ 6 Withdrawal from the contract - electronic return form

A consumer who has concluded a Distance Sales Agreement may withdraw from it within 14 days without giving any reason. In the case of withdrawal from a Distance Sales Agreement - the agreement is considered not concluded.
The individual Entrepreneur is also entitled to withdraw from the contract under the terms of paragraphs 6 and 7 of these Regulations. Where reference is made in paragraphs 6 and 7 of these Regulations to a Consumer, it shall also be understood to mean an Individual Entrepreneur.
In the case of withdrawal from the contract - the Consumer shall bear only the direct costs of returning the Goods.
The Consumer's statement must unambiguously express his will to withdraw from the contract, in particular, the Consumer may:
1. use the electronic return form available on the website of the Online Store: https://cosplaycraft.de/returns-open.php.
2. Withdraw from the contract using the withdrawal form, which is Appendix No. 2 - by sending it to the address of the Seller's registered office.
3. The Seller shall immediately confirm on a durable medium the fact of receipt of the withdrawal statement submitted in the manner indicated in subsections 1 and 2.
To meet the deadline it is sufficient to send the statement before its expiration.
The period for withdrawal from the contract begins:
1. for a contract in the performance of which the Seller delivers the thing, being obliged to transfer its ownership - from taking possession of the Goods by the Consumer or a third party indicated by him other than the carrier, and in the case of a contract that:
  1. includes multiple items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part;
  2. consists in the regular delivery of things for a fixed period of time - from taking possession of the first item;
2. For other contracts - from the date of the agreement.
The form of declaration of withdrawal (Appendix No. 2 to these Regulations) and information on the exercise of the right of withdrawal (Appendix No. 1 to these Regulations) are provided electronically.
In the event of withdrawal from the contract for the provision of Digital Content or Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
In the event of withdrawal from the Agreement for the provision of Digital Content or Digital Service, the Consumer shall stop using such Digital Content or Digital Service and making it available to third parties.
The right of withdrawal from a Distance Sales Agreement does not apply to contracts indicated in Article 38 of the Act of 30.05.2014. (Journal of Laws of 2019, item 134) on consumer rights, <span>m.</span>in. Contracts:
1. for the provision of services for which the Consumer is obliged to pay the price, if the Seller has performed the service in full with the express and prior consent of the Consumer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the contract and has accepted this.
2. in which the price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the deadline for withdrawal;
3. whose object of performance is a non-refabricated item, produced to the Consumer's specifications or serving to meet his individualized needs;
4. whose object of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
5. whose object of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
6. on the delivery of Digital Content not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has begun the performance with the express and prior consent of the Consumer, who has been informed before the start of the performance, that after the performance of the Seller will lose the right to withdraw from the contract and has accepted this;
7. the object of which is a perishable item or an item with a short shelf life, and in which the object of performance is an item that after delivery, due to its nature, becomes inseparable from other items;
8. for the supply of daily newspapers, periodicals or magazines, except for a subscription contract;
9. concluded through a public auction;
10. for the provision of services in the field of accommodation, other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;
11. in which the object of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the contract of sale, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;

§ 7 Consequences of withdrawal from the contract

The Seller, within 14 days from the date of receipt of the statement of withdrawal from the Agreement for the sale of an item, will return to the Consumer all payments made by him, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
1. The payment will be refunded using the same method of payment used by the Consumer.
2. If the Consumer in order to exercise the right of withdrawal - uses the Electronic Return Form - the funds will be returned by the chosen method and to the bank account provided by the Consumer.
3. If the Seller has not offered to collect the Goods from the Consumer itself, the Seller may withhold the refund of payments received from the Consumer until it receives the Goods back or the Consumer provides proof of their return, whichever event occurs first.
The Seller may offer to the Consumer to collect the thing from him himself. However, if the Seller has not made such an offer - the Consumer should return the thing to the Seller (or a person authorized by the Seller to receive it) immediately, but no later than 14 days from the day on which he withdrew from the contract. To meet the deadline it is sufficient to return the item before its expiration. Goods that the Consumer returns should send it to the address of the Seller's registered office. In order to return the Goods to the Seller, the Consumer may use the Smile.pl service.
The consumer is responsible for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
The consumer may not withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment of a price, and the lack of conformity of the Digital Content or Digital Service with the contract is immaterial.
The Seller may demand the return of the tangible medium on which he delivered the Digital Content within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract. The Consumer shall return the medium immediately and at the expense of the Seller.
The seller shall be obliged to refund the price only for the portion corresponding to the Content or Digital Service that does not comply with the contract, as well as the Digital Content or Digital Service, the obligation to provide which has fallen off due to withdrawal from the contract.

§ 8 Complaint

Complaint for a defect in the Goods or non-conformity of the Goods with the concluded Contract of Sale at a distance can be filed:
1. via the Electronic Claim Form;
2. in writing to the address of the Seller's registered office or by e-mail to kontakt@cosplaycraft.pl.
In the notification, it is necessary to specify the defect, which, according to the Buyer, the Goods have, the claims against the Seller, and if possible - to document the said defect and provide proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days of its receipt. If he does not respond within the aforementioned period, it is considered that he acknowledged the complaint. The response to the complaint shall be provided by the Seller to the Buyer in writing or on a Permanent Medium.
The steps to be taken by the Buyer to file a complaint, including the method of delivery of the advertised Goods to the Seller, are indicated at the various stages in the Electronic Complaint Form.
If the Seller recognizes the complaint as justified: the cost of replacement, repair, including the cost of shipping associated with the complaint of the Goods shall be borne by the Seller.
The Seller shall be liable to the Consumer, as well as to the Individual Entrepreneur for non-compliance of the Goods with the Contract of sale at a distance under the rules that follow from the Law of 30.05.2014 on Consumer Rights.
1. The Seller shall be liable for the lack of conformity of the Goods with the Contract of Sale concluded remotely existing at the time of delivery and disclosed within two years from that time, unless the Goods' shelf life, as specified by the Seller, is longer.
2. The Seller shall repair or replace the Goods within 14 days from the date of acceptance of the complaint. The cost of repair or replacement, including in particular the cost of postage, transportation, labor and materials, shall be borne by the Seller.
3. The consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at his expense.
The Seller is obliged to deliver Goods free of defects and is liable to the Entrepreneur for defects in the purchased Goods under the terms of the Civil Code.
The provision of Digital Content or Digital Service to the Consumer or Individual Entrepreneur is carried out in accordance with the rules that arise from the Law of 30.05.2014 on Consumer Rights.
1. Digital Content shall be deemed delivered when the Digital Content or a means that allows access to the Digital Content or downloading of the Digital Content has been made available to the Consumer or to a physical or virtual device that the Consumer has independently selected for this purpose, or when the Consumer, or such device, has accessed it.
2. The digital service shall be deemed delivered when the Consumer or the physical or virtual device that the Consumer has independently selected for this purpose has accessed it.
3. The Seller shall bring the Digital Content or Digital Service into conformity with the Contract within 21 days from the moment the Seller is informed by the Consumer of the lack of conformity with the Contract, and without undue inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The cost of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Seller.

§ 9 Opinions

You can place an opinion on the handling of an order or an opinion on an Item while visiting the Online Store by clicking on the interface placed next to the Item or by clicking on the link placed in an e-mail. Adding an Opinion is voluntary and free of charge. Within one order - the Customer may only add the above-mentioned Opinion once.
Within the framework of the aforementioned Opinion, the customer can give a star rating from 1 to 5 and add a verbal statement limited to 65535 word characters.
Ratings are stored and displayed publicly on the Online Store website, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
The Seller verifies Opinions using the e-mail address that was used in the purchase process of the Goods in question. The Opinion, which is placed by the person using the e-mail address that was used in the purchasing process - is marked on the Store page with the comment "opinion confirmed purchase". Any other Opinion is marked as "opinion not confirmed purchase".
The Seller may publish reviews of the Goods in question from its other Online Stores.
Seller does not change the Opinions in terms of content or awarded stars.
The Buyer is solely and independently responsible for the statements made within the Opinion. The Seller shall be entitled to remove any Opinion in accordance with the law and these Terms and Conditions.
It is unacceptable to post content that contains information that is false, misleading, vulgar, aggressive, offensive or clearly considered to be against good manners. It is also unacceptable to post content of an unlawful nature, violating the rights of third parties, or constituting an act of unfair competition.
The customer agrees not to post content that contains links to external websites, of a promotional or advertising nature, or that contains personal information of third parties.
At the express request of the Customer, the content of the Opinion may be hidden to other users of the Store, but the awarded rating in the form of stars is included in the overall rating of the Store and Goods.

§ 10 Intellectual property

The Customer declares that he/she is not entitled to any rights, including copyrights or related rights to the evaluations and statements posted by him/her, except for the right to use the Online Store in the manner specified in the Terms and Conditions. The Client is not entitled to any kind of recording, reproduction, sharing, publicizing or dissemination of the content, unless such a right arises from the law or the Regulations.
The customer is not authorized to interfere in any way with the content, in particular, he is not authorized to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Online Store.
By posting Opinions in the Online Store, which constitute works within the meaning of the Act of 4.2.1994 on Copyright and Related Rights - the Client grants the Seller a non-exclusive and royalty-free license, unlimited in time and territory, for the Seller's use of these works, together with the right to grant a sub-license, which includes making the work available to the public in such a way that anyone can have access to it at a place and time of their own choosing (Internet). The license is granted with respect to all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:
1. In terms of recording and reproduction of the work by any technique - in particular, by printing, reprography, magnetic recording, digital technique, i.e. using any technique on any audiovisual or visual medium, in particular, on audiovisual discs, CDs, computer disk, in a multimedia network, including the Internet and related online services and reproduction, fixation, use on the Internet, advertising, reproduction of electronic recording in computer memory and in internal and external networks,
2. Use of the whole or fragments or any elements of the work with the possibility of modification resulting from the essence of the given Internet medium - in all publications, especially online, digital, newsletters and information, alone or in combination with other works or fragments of works; use in whole or in part for promotion and advertising, especially in the form of audiovisual, audio, media advertising.
3. In terms of circulation of the original or copies on which the work was fixed - marketing, lending, rental of the original or copies,
4. within the scope of dissemination of the work in a manner other than specified above - public performance, exhibition, display, reproduction, as well as broadcasting and re-broadcasting, as well as making the work available to the public in such a way that everyone can have access to it at a place and time of their own choosing,
5. Use of works for promotional and marketing purposes;
The deletion of the Account by the Customer or the Opinion in accordance with Section 9, paragraph 8 does not affect the validity of the above license.

§ 11 Rules of sale in the subscription model

Electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
Use of the Subscription allows cyclic delivery of selected Goods, at intervals indicated by the Customer, without the need to place further orders until the Subscription is terminated. Payment for the Subscription is made only using the Cyclic Payment mechanism and only through one Card.
Unsubscribing a Card from a Subscription terminates the Subscription.
Transactions under Cyclic Payments will be processed only after prior registration of the Cardholder with the Operator's service (or the entity through which the Operator handles Transactions). The registration will be to authenticate that the Customer ordering the Cyclic Payment is the authorized holder of the Card to be debited. Prior to registering the Card on the Transaction site, the Customer is required to provide consent for regular charging by initiating the Cyclic Payment service. The consent is stored in the Operator's service.
Buyer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the creation of a Subscription is sent immediately to the Buyer's e-mail address indicated when making the first Subscription Order.
The Customer manages the Subscription through the Account according to the available options.
Subscription is made for an indefinite period.
The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is tantamount to withdrawal of consent for subsequent charges under Recurring Payments. In this situation, another Subscription Order will not be created. If the termination of the Subscription occurs after the date indicated in the e-mail referred to in Section 11, the current Subscription Order will be the last to be completed.

a). Termination of the Subscription shall be effected by the Buyer selecting the "End Subscription" option in the settings of the respective Subscription, which are available after the Customer logs in from his Account.
b). The Buyer may also terminate the Subscription by emailing the store support at kontakt@cosplaycraft.pl.
The Seller has the right to terminate the Subscription, of which it will inform the Buyer in the form of an e-mail or by telephone contact at least 7 days in advance. In this situation, the funds from the Card will not be withdrawn and no further Subscription Orders will be created.
The Seller shall be entitled to change the prices of the Goods during the Subscription, of which the Buyer shall be informed in the e-mail correspondence referred to in Section. 11.
The Seller sends an e-mail message to the Buyer about the creation of a Subscription Order with its subject, quantity, price (including price change if any), completion date and the date of the scheduled withdrawal of funds from the Card - no later than 3 days before the withdrawal of funds from the Card. In addition, the Seller shall inform the Buyer about the possibility of terminating the Subscription by attaching a link leading to the settings allowing termination of a given Subscription from the level of the Customer Account and the date until which it will be effective. In the case of termination of the Subscription after the date indicated in the email - the termination will have effect for subsequent Subscription Orders. This means that the Subscription will be terminated, but the current Subscription Order will be the last to be fulfilled.
If an attempt to charge the Card fails, the Customer will be informed by e-mail that the payment cannot be collected. Possible reasons for not being able to charge the payment are: lack of funds on the Card, expiration of the Card or technical problems.
Loss of validity of the Card associated with the Subscription or inability to authorize a payment order for other reasons will result in termination of the Subscription.
The subscription order will be fulfilled only after the successful withdrawal of funds from the Card.
Termination of the Subscription entails immediate termination of the contract for the sale of Goods.

§ 12 Final provisions

These Terms of Use are effective as of 2024.12.06.
If any of the provisions of these Terms and Conditions is modified or invalidated by a decision of a competent authority or court, the remaining provisions of these Terms and Conditions shall remain in force and bind the Seller and the Customer.
The seller reserves the right to amend these regulations. All contracts concluded before the effective date of the new regulations, are executed on the basis of the regulations that were in effect on the date of the contract.
The governing law for the resolution of any disputes related to the Terms and Conditions is Polish law. These disputes will be resolved by the locally competent common court. A Customer who is a Consumer may also use out-of-court ways to process complaints and assert claims. All information on out-of-court ways of handling complaints and pursuing claims can be obtained from the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we would like to inform you that the indicated procedures are voluntary and both parties must agree to them.
Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, we would like to inform you that a platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is a one-stop-shop website for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales or service contract.

§ 13 Exhibit 1 - Information on exercising the right of withdrawal

The right to withdraw from the contract under the following rules is available to the Consumer and the Individual Entrepreneur.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
1. in the case of a contract of sale from the date on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item;
2. in the case of a contract requiring the transfer of ownership of multiple items that are delivered separately from the date on which you took possession of the last item or on which a third party other than the carrier and designated by you took possession of the last item;
3. in the case of a contract obliging you to transfer ownership of items delivered in batches or parts from the date on which you took possession of the last batch or part or on which a third party other than the carrier and designated by you took possession of the last batch or part;
4. in the case of contracts for regular delivery of goods for a definite period of time from the date on which you took possession of the first item or on which a third party other than the carrier and indicated by you took possession of the first item;
5. in the case of contracts the subject of which is the provision of services or digital content that is not delivered on a tangible medium - from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us, i.e.: Cosplay Craft Marcjan Waselina, Strzelecka 15, 66-510 Bobrówko, tel. (0048) 574387508, kontakt@cosplaycraft.de about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).
You can use the model withdrawal form, but it is not mandatory.
You may also fill out the Electronic Return Form available on the Online Store website: https://cosplaycraft.de/returns-open.php. If you use this option, we will promptly send you an acknowledgement of receipt of the withdrawal information on a durable medium.
In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise.
In the case of contracts obliging the transfer of ownership of the goods, in which we have not offered to collect the Goods in the event of withdrawal - we are to withhold reimbursement until we receive the goods or until you provide us with proof of their return, whichever event occurs first.
Please return the returned item to the address: Cosplay Craft Marcjan Waselina, Strzelecka 15, 66-510 Bobrówko immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item.
Due to the weight and dimensions of the Goods, in case of withdrawal from the contract - sending back the Goods may involve higher costs than ordinary postal delivery. If you wish to use the services of courier companies, it may be necessary to send the shipment on a pallet, which is more expensive than ordinary postal delivery.

§ 14 Attachment 2 - Model withdrawal form

Regulations valid as of March 26, 2025.